Sometimes plans change — if you can’t be there in person, here’s what you need to know about authorizing someone else to collect tickets that require in-person pickup (like Will Call or Custom Delivery).
First, Check Your Delivery Method
If your order shows Custom Delivery, your tickets must be collected in person. Depending on the seller’s setup, pickup could be:
At the venue’s official Will Call window
From a nearby pickup location arranged by the seller
Directly from a seller representative
Pickup instructions are always emailed before your event with details on where to go and what to bring.
Who Can Pick Up?
Tickets are usually held under the name on the order, and that person must show a valid photo ID.
If another person needs to pick them up:
A name change request can be submitted
Approval is not guaranteed and depends on the seller and timing
Requests must be arranged before the event
How to Request a Pickup Name Change
Start a live chat with our team as soon as possible. We’ll:
Review your order
Contact the seller to request an update
The earlier you reach out, the better the chances we can help.
Final Tip
Don’t wait until the day of the event — name changes can take time to process. If you think someone else may need to pick up, start a live chat immediately.
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