If your order shows Custom Delivery/Will Call, it means your tickets will be waiting for you at the venue on event day. Here’s how to make pickup quick and stress-free:
Where to Go
Head to the venue’s box office area. The Will Call window is usually:
Located next to or inside the main ticket office
Marked with a “Will Call” sign
Near the primary venue entrance
If you can’t find it, simply ask a staff member — they’ll direct you.
What to Bring
A government-issued photo ID matching the name on your order
Any confirmation or reference number included in your delivery instructions (optional, but helpful)Only the person listed on the order may pick up the tickets unless you’ve already requested a name change through our team.
Timing Tips
The Will Call desk typically opens 1–2 hours before showtime. Arrive a little early to avoid lines and get to your seats without rushing.
Need Extra Help?
If you’re unsure where the Will Call window is located for your event, start a live chat with us. We’ll confirm the details and make sure you’re ready for pickup.
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