If your order shows Custom Delivery as the method, it simply means your tickets can’t be shipped or transferred online. Instead, they’ll be handed to you in person using special arrangements.
How It Works
Depending on the seller, pickup might include:
Collecting your tickets at the venue’s will call window
Meeting a representative near the event location
Picking them up from a local FedEx Office or business center
In rare cases, being personally escorted into the venue by the seller
What You’ll Need
A government-issued photo ID that matches the name on your order
The instructions we’ll send by email (typically the day before or the day of your event)
When You’ll Be Notified
We’ll email you detailed pickup instructions as soon as they’re available — so you’ll know exactly when and where to go.
If Someone Else Needs to Pick Up
Plans changed? Start a live chat with us right away. If the tickets haven’t already been finalized, we can request an updated pickup name from the seller.
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