I Haven’t Received My Mailed Tickets Yet. What Should I Do?

this guide will help you check the status of your mailed tickets and what to do if they haven’t arrived yet.

Check for Email Updates

• Look for subject lines like “Tickets Shipped – Tickets-Center | Order #”

• If you don’t see anything, check your spam, junk, or trash folders

See If Your Tickets Have Shipped

• Use Track My Order and enter your order number + email

• If your tickets have not yet shipped, rest assured — we’re actively working with the seller to get them to you on time

• As soon as they ship, you’ll receive an email with your UPS tracking link

If Your Tickets Have Already Shipped

• You’ll get a confirmation email with your tracking number

• Tracking updates may take up to 24 hours to appear

Tracking Shows “Delivered” But You Don’t Have Them

Here are a few places to double-check:

• Around your mailbox or porch

• Side doors, garages, or gated areas

• With neighbors or building staff

If you still can’t find them, start a live chat with our team right away — we’ll review your order and help resolve the issue.