Why Are My Tickets Different from My Original Order?
On rare occasions, the exact seats you purchased may no longer be available. When that happens, the seller will provide comparable or upgraded tickets for the same event so your order is fulfilled on time—always in line with our Tickets-Center 100% Guarantee.
What Counts as an Acceptable Replacement
You might receive:
A row closer to the stage in the same section
A seat in a nearby section with a similar or better view
These changes are intended as upgrades, not downgrades.
If You’re Unsure About Your New Seats
We want you to feel confident in what you’ve received. If your replacement tickets appear farther from the stage or different from what you expected:
Start a live chat with our support team.
Share the section and row of the tickets you received.
We’ll review your order immediately to confirm it meets our guarantee.
Still have questions about replacement tickets?
Chat with our team—we’ll confirm whether your seats qualify as equivalent or if further action is needed.
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