We know how disappointing it can be when your ticket order doesn’t go through. While cancellations are rare, here’s what you need to know about why they happen and what we do to make it right.
Why an Order Might Be Canceled
In most cases, cancellations occur due to factors outside of your control, such as:
Event cancellation by the venue, artist, or promoter.
Major venue changes that significantly affect seating or the overall experience.
Seller-related issues, like a listing error or tickets becoming unavailable unexpectedly.
How We Protect You
Every order is backed by the Tickets-Center 100% Guarantee. If your order is canceled:
You’ll receive a full refund, including service fees.
Refunds are processed automatically—no action needed on your part.
You’ll get an email confirmation with refund details and timing.
Still have questions about your canceled order?
Chat with our team—we can review the details and explain exactly what happened.
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