Refunds

You're in the right place if you're wondering whether your order can be canceled or refunded. Here's what you need to know:

Why All Sales Are Final

Tickets-Center works within a live resale marketplace, which means tickets are secured from licensed, professional third-party sellers the moment you place your order. Because of this process:

• Orders cannot be changed or canceled once confirmed.

• Most tickets are non-refundable and can’t be returned or listed again on our site.

• You’re entering a binding agreement with the seller at checkout.

• While resale through our platform isn’t available, you may choose to list your tickets on other trusted marketplaces.

This real-time system gives fans access to premium and sold-out events—but it also means all purchases are final, which is standard across the industry.

When Refunds Are Issued

Your purchase is covered by the Tickets-Center 100% Guarantee. A full refund will be provided if:

• The event is canceled with no rescheduled date.

• We must cancel your order for any reason.

• Tickets you receive do not match your order and we cannot offer an appropriate replacement.

If one of these situations applies, contact us directly. In some cases, store credit may be offered as an alternative.

Can’t Attend? Here’s What You Can Do

Even if refunds aren’t available for changed plans, you still have options:

• Resell your tickets on a trusted resale platform such as Lysted.

• Transfer them to someone you trust—most digital tickets can be forwarded quickly and securely.

• Check your ticket insurance—if you purchased coverage through Allianz, review your policy to see if your situation qualifies for reimbursement.

Still have questions?
Start a live chat with our team—we’ll review your situation and help you understand all available options for your order.