On rare occasions, a seller may be unable to provide the exact seats you purchased. When that happens, they may substitute your order with equivalent or upgraded tickets so your event plans are not disrupted. Every replacement is backed by the Tickets-Center 100% Guarantee.
What Counts as a Suitable Replacement?
A replacement is only acceptable if it meets or improves on your original order. Examples include:
Seats in the same section but a closer row
Tickets in a nearby section with a similar or better view
Comparable or upgraded seating that ensures a quality experience
Our team reviews replacements to confirm they align with industry standards and our guarantee.
Concerned About Your Replacement?
If your new seats feel like a downgrade—for example, farther from the stage or in a less desirable section—we want to hear from you. Please start a live chat and share:
The section and row you received
A brief note about your concern
We’ll review your case immediately and confirm whether your order meets the protections of the Tickets-Center 100% Guarantee.
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