In rare cases, the exact seats you originally purchased may no longer be available. When this happens, we work to ensure you can still attend the event—by securing tickets that match or improve upon your original order.
Why You Might Receive Replacement Tickets
Occasionally, a seller may need to substitute your tickets due to circumstances beyond their control—such as a listing error, venue seating changes, or unexpected ticket unavailability. Rather than canceling your order, we aim to provide tickets of equal or greater value so your plans stay on track.
What Qualifies as an Acceptable Replacement
Our standard for replacements includes:
Seats in the same section but in a row closer to the stage
A nearby section offering a similar or better view
Tickets that match your original quantity and grouping
All replacements are verified by our ticketing team to ensure they meet both industry norms and our quality requirements.
If a Comparable Replacement Can’t Be Found
When no suitable substitute exists, you’re protected by the Tickets-Center 100% Guarantee—which means you’ll receive a full refund, including all service fees.
Still have questions about a replacement we’ve offered?
Chat with our team—we can review the details with you and make sure your tickets meet the standards of the Tickets-Center 100% Guarantee.
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