The timing of your ticket delivery depends on the seller’s listing type. You’ll see this information during checkout, but here’s how each option works:
1. In-Hand Date
Some tickets are set to arrive closer to the event date. This estimated delivery window is chosen by the seller and can range from a few days to just hours before the event.
Why tickets may be held until then:
The venue, artist, or primary ticketing platform has delayed the official release.
Sellers wait to send them closer to the event to reduce the risk of loss or unauthorized transfers.
A conservative estimate is used—tickets sometimes arrive well before the posted date.
Important: Your tickets are always covered by the Tickets-Center 100% Guarantee and will arrive in time for entry.
2. Instant Delivery
These tickets are ready for you immediately.
The seller already has them available.
As soon as your order is confirmed, they’re sent by email (or SMS in some cases).
You can access and download them right away.
Tracking Your Delivery
You’ll receive an email from Tickets-Center as soon as your tickets are sent or transferred.
Check your inbox, spam, and junk folders.
Visit the Track My Order page on our website.
If you don’t see anything after your expected delivery date—or your event is happening soon—start a live chat with our team so we can help.
Still have questions?
Chat with our team—we’re happy to help you track your delivery or explain your In-Hand Date.
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