Haven’t Received Your Mobile Tickets Yet?

Don’t worry—you’re in the right place. This guide will help you track down your mobile tickets and make sure you’re ready for the event.

1. Check Your Delivery Status

Before searching your inbox, confirm whether your tickets have been sent:

• Visit Track My Order and enter your order number and email.

• If no delivery update appears, your seller may still be working on your delivery.

  • As soon as your tickets are ready, you’ll receive an email with full instructions.

Important: Some transfers don’t happen immediately. This is normal, and your tickets are guaranteed to arrive in time for your event.

2. Search for the Delivery Email

If your tickets have been sent, you’ll get an email with subject lines like “[Name] sent you tickets” or “Claim your tickets.”

Try searching your inbox using:

• The event name

• Phrases like “sent you tickets” or “transfer”

• The name of the ticketing platform (e.g., Ticketmaster, AXS, SeatGeek, etc.)

Don’t forget to check your spam or junk folder just in case.

3. Still Can’t Find Them?

If your event is coming up soon and you still don’t see your tickets:

• Start a live chat with our team

• We’ll confirm the delivery status and walk you through the next steps so you’re ready for entry.

With the Tickets-Center 100% Guarantee, you can rest assured your tickets will arrive on time and be valid for entry.