What's the difference between the secondary market and primary ticket market?

The primary ticket market refers to the initial point of sale where events, artists, or teams release their tickets directly to the public, usually through official platforms or ticketing agencies. When purchasing from the primary market, tickets are sold at their original face value, and fees are often included as part of this initial sale, which covers processing, service charges, and sometimes facility or venue fees. In contrast, the secondary ticket market is where tickets are resold after their initial purchase from the primary market. These tickets are typically sold by individuals or brokers, and the prices can be above, below, or at their original face value, depending on demand. We serve as a platform in the secondary market, connecting fans looking to buy tickets after they've been sold out in the primary market or to sell tickets they no longer need.